FAQ

Is your jewelry real gold/silver or gold-plated?

We offer a range of pieces, including gold-plated, sterling silver, and high-quality imitation jewelry. Each product description clearly mentions the materials used.

Do you offer customization or personalized designs?

Currently, we’re working on launching customization options. Stay tuned or contact us for special requests!

How do I place an order?

You can order directly through our website and contact us on WhatsApp for any inquiries.

What payment methods do you accept?

We accept Cash on Delivery (COD) all over Pakistan with the advance payment of Delivery Charges and bank transfers. Online payment options are available too.  

How long does delivery take?

Delivery usually takes 3–7 working days across Pakistan. You'll receive a tracking ID once your order is dispatched.

Do you deliver outside Pakistan?

At the moment, we only ship within Pakistan. International shipping is in our future plans!

Can I return or exchange my jewelry?

We only accept returns or exchanges for defective or incorrect items. Please contact us within 48 hours of receiving your order to report any issues.

How should I take care of my jewelry?

To prolong your jewelry's life, avoid contact with water, perfumes, and harsh chemicals. Store in a dry, cool place—preferably in the box it came in.

How can I contact your customer service?

You can reach us via Instagram DM or WhatsApp for any queries. We're happy to help!